Who We Are
Snout & Soothe ("we," "us," or "our") operates the website snoutandsoothe.com. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
Information We Collect
We collect information you provide directly to us when you:
- Place an order (name, email, shipping address, billing address)
- Create an account or subscribe to our newsletter (email address)
- Contact us via email or contact form (name, email, message content)
We also automatically collect certain information when you visit our site, including your IP address, browser type, device type, pages visited, and referring URL. This data is collected through cookies and similar technologies.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including shipping and payment processing
- Send you order confirmations, shipping updates, and customer service communications
- Send marketing emails if you have opted in (you can unsubscribe at any time)
- Improve our website, products, and customer experience
- Comply with legal obligations
Payment Processing
All payments are processed securely through Snipcart and Stripe. We do not store your credit card information on our servers. Snipcart and Stripe handle all payment data in compliance with PCI-DSS standards. Please refer to Snipcart's Privacy Policy and Stripe's Privacy Policy for details on how they handle your payment information.
Cookies and Tracking
We use cookies and similar tracking technologies to analyze website traffic, understand visitor behavior, and improve your browsing experience. These include:
- Essential cookies: Required for the shopping cart and checkout process to function
- Analytics cookies: Google Analytics (GA4) helps us understand how visitors use our site
- Advertising cookies: Google Ads conversion tracking helps us measure ad performance
You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.
Third-Party Services
We share your information with the following third-party services only as necessary to operate our business:
- Snipcart: Order processing and cart functionality
- Stripe: Payment processing
- Google Analytics: Website analytics
- Google Ads: Advertising and conversion tracking
- Our fulfillment partners: Shipping and order delivery
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order data is retained for a minimum of 3 years for tax and legal compliance.
Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Opt out of marketing communications
- Request a copy of the data we hold about you
- Lodge a complaint with a data protection authority
To exercise any of these rights, please contact us at the email address below.
Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "last updated" date.
Contact Us
If you have questions about this privacy policy or your personal data, please contact us:
Email: support@snoutandsoothe.com
Website: snoutandsoothe.com/contact